Multilingual hiring doesn't scale
Every new EPI country means new languages, new call centers and new training cycles - costs grow faster than volume.
Helios x EPI
Customer support that scales with Wero - in every European language.
Helios deploys AI voice agents that answer, guide and resolve Wero queries across every market EPI serves - natural conversations built for European payments at European scale.
Answer rate 24/7
Pick up every Wero call instantly - across Belgium, France, Germany and beyond, day or night.
First-call resolution +30%
AI agents trained on Wero flows resolve wallet, transfer and merchant queries on the first contact.
Cost per contact -55%
Automate high-volume support without hiring across every new market EPI expands into.
Helios Dashboard
Wero queries today
12.4k
First-call resolution
81%
Avg. handle time
1m 42s
Live support conversations
P2P
ResolvedWero transfer pending - EUR 240
Berlin - Funds released, customer notified
PAY
In progressMerchant checkout decline
Paris - Routing reissued, retry successful
KYC
OnboardingWallet activation help
Brussels - Step-by-step guidance in FR
Weekly resolution
+18% vs prior week
MonTueWedThuFriSatSun
Support operations for modern European payments
Wero wallet supportP2P transfer queriesMerchant acceptanceMultilingual EU coverageDispute triageWallet activationPSD2-aligned complianceReal-time analyticsWero wallet supportP2P transfer queriesMerchant acceptanceMultilingual EU coverageDispute triageWallet activationPSD2-aligned complianceReal-time analytics
The European support challenge
Wero is scaling across Europe faster than traditional support can follow.
Helios turns multilingual, multi-market support into instant, individual conversations - with the compliance and consistency European payments demand.
Wait times damage wallet trust
When a Wero transfer is pending or a checkout fails, customers expect an answer in seconds - not after queuing through an IVR.
Inconsistent answers across markets
Agents in different countries interpret PSD2 and dispute policy differently, creating uneven experience and audit risk.
Capabilities
You don't need a call center in every country. You need one intelligent layer.
Helios gives EPI a single AI support layer that speaks every market's language and follows every market's rules.
Capability 01
Native multilingual voice
One agent, every EPI market. Natural conversations in French, German, Dutch, Italian, Spanish and English - switching mid-call when needed.
- Native-quality voices across EU languages
- Automatic language detection on pickup
- Consistent tone aligned with the Wero brand
Capability 02
Wero-aware resolution
The agent understands wallet status, transfer states, merchant flows and bank routing - so it resolves instead of escalating.
- Activation, P2P, e-commerce and POS flows
- Real-time lookups into wallet and transaction state
- Smart handoff to humans only when truly needed
Capability 03
PSD2-aligned compliance
Every call is recorded, scripted to European regulation, and exported into audit-ready evidence with full traceability.
- Full recording and transcript per interaction
- Scripts aligned to PSD2, SCA and local rules
- EU data residency and granular access controls
Process
Launch AI support for Wero in weeks, not quarters.
Helios is built to integrate with EPI's stack quickly and improve outcomes with every Wero interaction.
01
Connect EPI systems
Integrate with the Wero wallet, transaction APIs and CRM. Map languages, markets and contact channels.
02
Configure policies
Define support scripts, escalation rules, dispute handling and regulatory guardrails per country.
03
The agent operates
AI agents answer Wero calls, guide users, resolve transfers and log every action - adapting in real time.
04
Monitor outcomes
Live dashboards on resolution, language mix, country performance and customer satisfaction across the EPI footprint.
Outcome
Resolution +30%
Higher first-call resolution on Wero queries translates into more trust and more wallet activations.
Outcome
Support cost -55%
Automate repetitive Wero conversations. Human teams focus on edge cases and complex disputes.
Outcome
Coverage across EU
One platform that follows EPI into every new market - Belgium, France, Germany, the Netherlands and beyond.
Use cases
Intelligent support across the full Wero journey
Helios adapts the conversation to the user, the market and the moment - maximizing outcomes at every step.
Activation
Wallet activation & onboarding
Walk new Wero users through setup, identity verification and first transfer - in their language, on the phone or in-app.
Request DemoStep-by-step activation guidance
Native-language onboarding across EU
Reduced drop-off in the first 7 days
Request demo
Bring AI-native support to Wero across Europe.
Discover how Helios can transform EPI's support operations with multilingual AI voice agents that answer, guide and resolve every Wero interaction at scale.