Drop-off at document upload
Blurry photos, unsupported IDs, and unclear instructions kill conversion right before the first purchase clears.
Helios × Mercuryo
Onboard every crypto buyer — in their language, in their time zone.
Helios deploys AI voice agents that guide first-time and returning users through KYC, document upload and identity verification — turning crypto on-ramp onboarding into conversion, across 150+ countries.
KYC pass rate +32%
AI voice agents walk users through documents and selfies in real time — fewer abandoned applications, fewer support tickets.
First-purchase conversion +28%
Recover stuck buyers at the exact moment of friction — declined cards, failed liveness, missing documents — before they leave.
Cost per onboarding -55%
Scale activation across 150+ countries without growing your multilingual support team. No shift limits, no holidays.
Helios Dashboard
Onboarding sessions today
12.4k
KYC pass rate
84%
First purchases
3,219
Recent onboarding sessions
EU
VerifiedCard on-ramp — €420
Spain · Document upload completed
LA
In reviewSEPA on-ramp — €1,150
Mexico · Liveness check in progress
US
Step 2 of 3Card on-ramp — $260
United States · Selfie requested
Weekly conversion
+28% vs prior week
MonTueWedThuFriSatSun
Built for global crypto on-ramp operations
KYC verificationLiveness checksFirst-purchase recoveryDocument re-uploadMultilingual onboardingCard decline triageSanctions screening assist24/7 user activationKYC verificationLiveness checksFirst-purchase recoveryDocument re-uploadMultilingual onboardingCard decline triageSanctions screening assist24/7 user activation
The on-ramp challenge
Most crypto buyers drop off during KYC — not during payment.
Helios converts mass onboarding into one-to-one conversations — at the global scale Mercuryo runs, with the compliance crypto rails demand.
Support can't cover 150+ countries 24/7
Crypto buyers transact at all hours, in every language. A human support team can't be live across every region without exploding costs.
Card declines that never get retried
Failed first attempts rarely come back. Without an immediate, personal nudge, those users churn before they ever complete a purchase.
Capabilities
You don't need more support agents. You need a smarter on-ramp.
Use Helios to turn KYC friction into a guided conversation — and lift conversion across every market Mercuryo serves.
Capability 01
Guided KYC in 30+ languages
The AI voice agent walks each user through identity verification step by step, in their own language, the moment they get stuck.
- Real-time guidance for document upload and selfie capture
- Multilingual coverage across Mercuryo's 150+ countries
- Outbound and inbound — triggered by drop-off or requested in-app
Capability 02
First-purchase recovery
When a card declines or a session times out, the agent reaches the user immediately to resolve the block and complete the on-ramp.
- Triggered by declines, 3DS failures and session abandonment
- Suggests alternative rails: SEPA, card, Apple Pay, Google Pay
- Closes the loop with a confirmation call once funds settle
Capability 03
Compliance & traceability
Every conversation is recorded, transcribed and tagged for audit. Scripts stay aligned with each jurisdiction's KYC rules.
- Full recording and transcript of every onboarding call
- Scripts aligned to MiCA, FinCEN and local KYC standards
- Detailed reporting per region, product and conversion stage
Process
Launch your first AI onboarding flow without rebuilding the stack.
Helios plugs into Mercuryo's existing on-ramp signals and gets sharper with every conversation.
01
Connect your on-ramp events
Stream KYC, payment and session events via API. Segment users by country, payment rail and verification stage.
02
Configure the playbook
Set triggers (drop-off, decline, document rejection), languages, hours and escalation paths to your human support team.
03
The agent activates users
The AI agent calls or answers, guides verification in real time, retries the purchase, and adapts to each market's behavior.
04
Track conversion lift
Real-time dashboard with KYC pass rate, first-purchase conversion, cost per onboarded user and trends by country.
Outcome
Conversion +32%
Live, multilingual guidance through KYC and the first transaction beats static help articles in every market we tested.
Outcome
Onboarding cost -55%
Automate the long tail of verification questions. Your support team focuses on edge cases and high-value users.
Outcome
150+ countries covered
Every user gets attention, in their language, at the moment they need it — regardless of region or time zone.
Use cases
Smarter onboarding across the full buyer journey
Helios adapts the conversation to where each user is in the on-ramp — from first signup to repeat purchase.
Signup
Welcome & Account Activation
Greet new signups, confirm intent, and pre-empt the most common KYC blockers before the user even uploads a document.
Request DemoWarm, brand-aligned welcome in the user's language
Sets expectations for verification time and required documents
Up to 25% lift in completed signups
Request demo
Turn every Mercuryo signup into a completed purchase.
See how Helios can transform Mercuryo's onboarding with AI voice agents that guide KYC, recover declines, and convert first-time crypto buyers — across 150+ countries.