High drop-off during KYC
Applicants abandon signup when forms get stuck, documents fail, or the next step isn't clear. Every drop-off is a lost customer.
Helios × myTU
Onboard every new customer in minutes — with AI.
Helios deploys AI voice agents that verify, guide and activate new myTU customers end-to-end — natural, multilingual conversations built for mobile banking across the EU/EEA.
Activation +45%
AI voice agents guide every applicant through KYC in real time — fewer drop-offs, more funded accounts.
Time to verify -70%
Conversational onboarding replaces back-and-forth email loops. Verified in minutes, not days.
Cost per account -60%
Automate the heavy lifting of compliance reviews. Scale into new EU markets without scaling headcount.
Helios Dashboard
Onboardings today
3.4k
Activation rate
84%
Avg. time to verify
4m 12s
Recent onboardings
LT
ActivatedAccount opening — Vilnius
ID verified · Liveness passed
HR
In reviewAccount opening — Zagreb
PEP check · Source of funds pending
SK
VerifyingAccount opening — Bratislava
Document uploaded · Welcome call scheduled
Weekly activations
+28% vs prior week
MonTueWedThuFriSatSun
Built for modern neobank operations
KYC verificationAML screeningLiveness checksPEP & sanctionsSource of fundsMultilingual onboardingEU/EEA complianceSmart escalationKYC verificationAML screeningLiveness checksPEP & sanctionsSource of fundsMultilingual onboardingEU/EEA complianceSmart escalation
The onboarding challenge
Your applicants grow because manual onboarding doesn't scale.
Helios turns regulated KYC steps into natural conversations — at the speed mobile-first customers expect and with the compliance mobile banking demands.
Multilingual support is expensive
Lithuanian, Latvian, Slovak, Croatian, Bulgarian, English — covering every EU/EEA market with human agents is slow and costly.
Compliance reviews bottleneck the team
PEP checks, source of funds, edge cases — your analysts spend hours on cases an AI agent could pre-qualify and document.
Capabilities
You don't need more analysts. You need smarter onboarding.
Use Helios to make onboarding faster, more compliant, and ready for every EU/EEA market you launch in.
Capability 01
Conversational KYC 24/7
Reach every applicant the moment they sign up — guide them through ID, liveness and document checks in a natural voice conversation.
- Thousands of parallel onboardings without hiring analysts
- Around-the-clock coverage across EU/EEA time zones
- Pre-qualifies cases so analysts only see what needs them
Capability 02
Multilingual by default
The agent speaks the applicant's language — Lithuanian, Latvian, Slovak, Croatian, Bulgarian, English — adapting tone and pace to each profile.
- Native-quality voice in every EU/EEA market
- Cultural and regulatory nuance per country
- Seamless handoff to human specialists when needed
Capability 03
Audit-ready compliance
Every interaction is recorded, transcribed and tagged against AML/KYC requirements — ready for the Bank of Lithuania and EU regulators.
- Full recording and structured transcripts
- Scripts aligned to AMLD, PSD2 and local regulators
- Detailed audit trail per applicant and case
Process
Launch AI-powered onboarding without rebuilding your stack.
Helios plugs into your existing KYC providers and core banking — fast to deploy, smarter with every applicant.
01
Connect your stack
Integrate with your KYC vendor, document checks and core banking via API. Define segments by market, residency and risk.
02
Configure policies
Set onboarding scripts, language coverage, risk thresholds and escalation rules per EU/EEA market.
03
The agent onboards
The AI agent calls or picks up the applicant, walks them through KYC, captures source of funds, and logs every step in real time.
04
Monitor & improve
Real-time dashboard with activation, drop-off, time-to-verify and compliance flags — by country, channel and cohort.
Outcome
Activation +45%
Guided conversational KYC keeps applicants engaged through every step — more funded accounts from the same top of funnel.
Outcome
Onboarding cost -60%
Automate routine verification and pre-qualification. Your compliance team focuses on the cases that actually need them.
Outcome
EU/EEA coverage day one
Launch in a new market without hiring a new team. Every applicant gets the same fast, compliant experience.
Use cases
Intelligent onboarding across every customer profile
Helios adapts the conversation to each applicant — retail, family, migrant or business — maximizing activation while staying compliant.
Individuals
Fast, friendly account opening
Walk new retail customers through ID verification, liveness and first deposit in a single conversation.
Request DemoWarm, customer-service-first tone
Live guidance through document capture
Up to 45% lift in completed activations
Request demo
Transform onboarding with artificial intelligence.
Discover how Helios can transform myTU's KYC and onboarding with AI voice agents that verify, guide and activate every new customer at scale.