Support costs grow linearly with users
Every million new wallet users means hiring, training and retaining hundreds of agents. The unit economics break at fintech scale.
Helios × Papara
Customer support that scales with every download.
Helios deploys AI voice agents that resolve wallet, card and transfer inquiries end-to-end — with natural conversations in Turkish and English, available 24/7 for every Papara user.
First-contact resolution +45%
AI voice agents that solve wallet, card and transfer issues on the first call — no transfers, no hold music.
Wait time under 5 seconds
Instant pickup at any volume spike, from payday peaks to product launches. No queues, no abandoned calls.
Cost per ticket -65%
Handle millions of monthly conversations without scaling headcount. Your team focuses on complex escalations.
Helios Dashboard
Conversations today
12.4k
First-contact resolution
78%
Avg. handle time
1m 42s
Recent interactions
TR
ResolvedMoney transfer failed — ₺2,450
Recipient IBAN — Auto-refund issued
CD
In progressPrepaid card declined — POS
Daily limit reached — Limit raised
QR
EscalatedQR payment dispute — ₺189
Merchant verified — Refund pending
Weekly support volume
+31% vs prior week
MonTueWedThuFriSatSun
Built for high-volume fintech support
Wallet inquiriesCard activationMoney transfersQR paymentsBill payment supportAccount verificationLimit managementLost card replacementWallet inquiriesCard activationMoney transfersQR paymentsBill payment supportAccount verificationLimit managementLost card replacement
The support challenge
Your user base grows faster than your support team ever could.
Helios turns spiking ticket volume into instant, individual conversations — at the scale and compliance digital wallet and payments demands.
Peak volumes overwhelm your queues
Paydays, promotions and outages create traffic spikes your team can't absorb. Wait times climb, NPS drops, churn spikes.
Quality varies from agent to agent
Different reps give different answers on the same wallet or card question. Compliance suffers and users lose confidence in support.
Capabilities
You don't need a bigger contact center. You need smarter support.
Use Helios to make every Papara conversation faster, more consistent, and easier to scale.
Capability 01
Instant resolution, 24/7
Answer every call within seconds, day or night, across wallet, card, transfer and bill-payment topics.
- No queues during paydays or campaign peaks
- Turkish and English on the same agent
- Full coverage without shift planning
Capability 02
Actions, not just answers
The agent connects to your core systems and resolves issues in real time — not just an IVR with a script.
- Verify identity and unlock accounts
- Trace failed transfers and trigger refunds
- Adjust limits, replace cards, reset PINs
Capability 03
Compliance & traceability
Every call is recorded, transcribed and tagged. Built for BDDK, KVKK and PCI-aligned operations.
- Full recording and structured transcripts
- KVKK-aligned data handling and retention
- Audit-ready reporting per topic and cohort
Process
Launch your AI support layer without rebuilding your stack.
Helios plugs into your existing systems and improves with every conversation.
01
Connect your systems
Integrate with your wallet, card and transfer APIs. Bring your knowledge base and existing ticketing tools.
02
Configure the agent
Define topics, tone, escalation paths and policies. Pick which actions the agent can take autonomously.
03
Go live
Route inbound calls to Helios. The agent verifies, resolves and logs every interaction in your CRM.
04
Measure and tune
Real-time dashboards on resolution, CSAT, handle time and topic mix. Continuous improvement on every call.
Outcome
Resolution +45%
Faster pickup and richer actions drive higher first-contact resolution vs traditional contact centers.
Outcome
Operating cost -65%
Automate the long tail of repetitive wallet and card tickets. Your humans handle only what really needs them.
Outcome
CSAT +12 points
Instant pickup, consistent answers and real actions turn support from a friction point into a growth lever.
Use cases
Customer support across the full Papara experience
Helios handles the conversations your users have every day — fast, accurate, and on-brand.
Wallet & Account
Wallet Balance & Account Help
Answer balance, statement, verification and account-status questions instantly, with secure caller authentication.
Request DemoSecure identity verification by voice
Balance, statement and history lookups
Account unlock and KYC follow-up
Request demo
Support that scales as fast as Papara does.
Discover how Helios can transform Papara's customer support with AI voice agents that resolve, act and report at fintech scale.