Sign-up drop-off before KYB completes
Members start the application, get blocked at document upload or director verification, and never come back. Each abandoned sign-up is paid acquisition lost.
Helios × Tide
Every new business, trading on day one.
Helios deploys AI voice agents that guide every Tide sign-up through KYB, account funding and first transaction — so sole traders, freelancers and limited companies start trading the moment they join.
Activation +32%
More sign-ups convert into funded, trading Tide accounts — without expanding your onboarding team.
Drop-off −48%
AI voice agents reach members the moment they stall, walking them through KYB and Companies House checks in minutes.
Time to value 12 min
From sign-up to first transaction in one phone call — verified, compliant and ready to invoice.
Helios Dashboard
Sign-ups in flight
3.4k
Activation rate
81%
Time to first transaction
12 min
New member journeys
ST
ActivatedSole trader — Plumbing
ID verified · Account funded · Card ordered
LC
In KYBLimited company — Ltd setup
Companies House check · Director KYB pending
FR
OnboardingFreelance designer
Welcome call booked · Invoicing tour next
Weekly activations
+18% vs prior week
MonTueWedThuFriSatSun
Built for every step of the Tide member journey
SMB onboardingKYB verificationCompanies House checksCard activationAccount fundingInvoicing setupDirector ID checksDrop-off recoverySMB onboardingKYB verificationCompanies House checksCard activationAccount fundingInvoicing setupDirector ID checksDrop-off recovery
The onboarding challenge
Sign-ups are easy. Getting members trading is hard.
Helios turns Tide's high-volume sign-up flow into one-to-one conversations — verifying directors, completing KYB and getting every new business funded with the compliance UK banking demands.
Onboarding teams can't keep up with volume
Hiring more agents to chase drop-offs is expensive, slow and inconsistent. Coverage stops at 5pm, while sole traders apply at midnight.
Manual KYB chases stretch days into weeks
Following up on missing PSC details, address mismatches or selfie checks is repetitive work — and every day a member waits is a day they don't transact.
Capabilities
An onboarding specialist for every new Tide member.
Helios makes Tide's onboarding faster, more compliant, and ready to scale to the next million businesses.
Capability 01
Guided activation calls 24/7
The agent calls every new sign-up the moment they stall — out of hours, on weekends, in any volume — and walks them through what's missing.
- Thousands of activation calls daily, no extra hires
- Evenings, weekends and bank holidays covered
- Reaches 100% of sign-ups, not just the easy ones
Capability 02
Intelligent KYB & verification
The agent adapts to sole traders, freelancers and limited companies — collecting the exact details each entity type needs to clear verification.
- Director and PSC checks via natural conversation
- Companies House and address mismatches resolved live
- Selfie, ID and proof-of-address requests in-flow
Capability 03
FCA-aligned compliance & audit trail
Every call is recorded, transcribed and scored against your onboarding policy. Audit-ready evidence for every member you onboard.
- Full recording and transcript of every interaction
- Scripts aligned to FCA and AML standards
- Per-member audit log with verification artefacts
Process
Live on Tide's onboarding funnel in weeks, not quarters.
Helios plugs into your existing sign-up stack and improves activation outcomes with every conversation.
01
Connect your funnel
Stream sign-up events from Tide's onboarding stack via API. Segment by entity type, source and stall reason.
02
Configure policy
Set verification scripts, escalation thresholds, calling windows and the exact KYB evidence each member must provide.
03
The agent activates members
Helios calls every stalled sign-up, resolves KYB friction in conversation and hands the funded account back to your platform.
04
Track activation lift
Real-time dashboard of sign-ups, KYB passes, funded accounts and first transactions — by cohort and channel.
Outcome
Activation +32%
More sign-ups become funded, trading Tide members — your CAC works harder and payback gets shorter.
Outcome
Onboarding cost −55%
Automate the repetitive chases. Your human team focuses on edge cases and high-value director conversations.
Outcome
100% of sign-ups contacted
No member waits. Every application is followed up within minutes of stalling, day or night.
Use cases
An AI agent for every step of the Tide member journey
Helios adapts the conversation to where each business is in the onboarding funnel — from sign-up to first invoice.
Welcome
First call after sign-up
The moment a sole trader, freelancer or limited company signs up, Helios calls to welcome them and confirm what's needed to activate.
Request DemoWarm, founder-to-founder tone
Sets expectations for verification and timing
Up to 28% lift in same-day account funding
Request demo
Turn every Tide sign-up into a trading business.
See how Helios activates Tide members end-to-end — KYB, funding and first transaction — with AI voice agents built for UK SMB banking.